Contact Us
Contact Image25 AI for billing, refunds, technical support, privacy requests, or abuse reports.
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Get in Touch
Image25 AI is an independent AI image-generation service. The best way to reach us is by email:
We reply within 1–2 business days. Signed-in users can also open a support ticket from Settings → Tickets.
What to Include
To help us respond faster, please include the email address of your Image25 AI account and choose a subject that matches your request:
| Topic | Include in your email |
|---|---|
| Billing and refunds | Order number, purchase date, and the reason for your request. See the Refund Policy. |
| Subscriptions | The plan name and whether you want to cancel, upgrade, or change billing. |
| Technical problems | What you tried, the time it happened, and a screenshot if possible. |
| Privacy and data requests | The request type: access, correction, export, or deletion. See the Privacy Policy. |
| Abuse or rights reports | A link or description of the content and why it violates our Acceptable Use Policy or your rights. |
Payments
Payments are processed by our third-party payment provider, which acts as the Merchant of Record. If you have a question about a charge, contact us first so we can look into it right away.