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Refund Policy — Image25 AI

Image25 AI refund policy. Failed AI image generations are automatically refunded. Fully unused credit packs are refundable within 7 days of purchase.

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Automatic Refunds for Failed Generations

If an AI image generation fails, the credits charged for it are automatically returned to your account. You do not need to do anything. Failed jobs are detected and reversed within minutes.

This includes:

  • Generation errors caused by the AI provider
  • Timeout errors
  • Invalid output (blank or corrupted images)

Credit Pack Refunds

Credit packs (Mini, Creator, and Campaign) are refundable only if none of the credits from that pack have been used and you request the refund within 7 days of purchase. Once any credits from a pack have been used, that pack is no longer refundable.

Subscription Refunds

Monthly and yearly subscriptions (Starter, Creator, and Pro) renew automatically at the end of each billing period until you cancel.

  • Cancel anytime: you can cancel from the Billing page in your account settings. After you cancel, your plan stays active until the end of the current billing period and will not renew.
  • First payment only: if you have not used any credits from your first subscription payment, you can request a refund within 7 days of that payment.
  • Renewals are not refundable. Please cancel before your next renewal date if you no longer want the subscription.
  • We do not offer prorated or partial refunds.

How Refunds Are Paid

Payments are processed by our third-party payment provider, which acts as the Merchant of Record. Approved refunds are returned to the original payment method. Processing time depends on the payment provider and your bank, and usually takes 5–10 business days.

When a payment is refunded or disputed, the credits and subscription benefits from that payment may be removed from your account.

How to Request a Refund

Email support@image25ai.net with:

  • Your account email
  • Your order number (if available)
  • The reason for your request

We reply within 1–2 business days.

Chargebacks

If you have a problem with a charge, please contact us first. We can usually resolve it faster than a bank dispute. If a chargeback is filed, we may suspend the account while the dispute is reviewed.

Not Eligible for Refunds

  • Credit packs or subscription payments with any credits used
  • Subscription renewals
  • Requests made more than 7 days after purchase
  • Accounts suspended for violating our Terms of Service or Acceptable Use Policy
  • Abuse of free credits or the refund process

Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact

For any questions about refunds, email support@image25ai.net or visit our Contact page.